SHIPPING

jncool.com Shipping Policy

At jncool.com, we are committed to providing you with a smooth and reliable shopping experience. Please review our shipping policy to understand the details of how we process and deliver your orders.

Processing Time

  • Order Processing: Once you place an order, we typically need 1-3 business days to process it. During this time, we carefully prepare your items for shipment, ensuring that everything is in perfect condition before sending it your way.

  • Confirmation Email: After your order has been processed, you will receive a confirmation email that includes tracking information. This allows you to monitor the progress of your shipment and anticipate its arrival.

Shipping Time

  • Standard Shipping: After your order has been processed and shipped, it will generally take 8-14 business days for your package to arrive at your specified destination. Please note that shipping times may vary depending on your location and other external factors.

  • Tracking Your Order: You can track your order at any time using the tracking number provided in your confirmation email. This will give you real-time updates on the status of your shipment.

Shipping costs

  • We currently offer free shipping to orders over $69.99. For orders within USD 69.99, we will charge USD 6.89 for shipping.

Delivery Issues

  • Failed Delivery Attempts: If our delivery carrier is unable to successfully deliver your package, we will notify you via email. We recommend that you follow up with the carrier as soon as possible to avoid any further delays.

  • Lost or Delayed Packages: If your package has not arrived within 60 days of the shipping date, please contact us immediately. We will work with the carrier to resolve the issue and ensure that your package reaches you.

Logistics method

  • We usually use flight shipping. If your area is a small island, we will send it to you by shipping.
  • The logistics companies we cooperate with include YunExpress, 4PX, etc.

Contact Us

We are here to help! If you have any questions about your order or need assistance with tracking your shipment, please do not hesitate to contact our customer service team. You can reach us via email at support@jncool.com or through our website's contact form.

Thank you for choosing jncool.com. We appreciate your business and are dedicated to ensuring your complete satisfaction with our products and services.