If you're not 100% satisfied with the items you received, please Contact Us within 7 days of receiving them to initiate the return process.

Purchased but not shipped (Cancelation):

Your order will be issued as soon as possible after your purchase, so you will be charged a 5% processing fee.

Shipped and returned:

For loss and return due to other reasons such as security checks, lost transportation, sending to the wrong address, etc., we provide a full refund unconditionally.

For products returned by customers due to insufficient address, incorrect address, undeliverable address, unable to contact the customer, etc., the product is returned. If the customer needs a refund, they will be charged a 5% process fee and shipping costs.

Has been delivered (Unused):

• Within 30 days of receipt of your order, you may return the unused product(s).
• To be eligible for a return, the product must be unused, free from dirt, dust, or fragrances, and in the same packaging and condition you received.
• Customers are responsible for return shipping costs.
• And you may be charged up to 20% restocking fee. (this is withheld from refund)

Return Process

1. Tell us why and contact us via email on the website.
   Use the original packaging to return, and provide a return form and express delivery note with the package.

   We will receive your email as soon as possible and contact you immediately to ensure timely communication with you within 3-5 days and obtain consensus with you in a timely manner.
   Refunds will be completed within 7 working days after return.
   If it is caused by us, such as incorrect shipment, including return shipping, the customer will not be responsible for it.

   If you have any questions, please contact customer service for further assistance. Thank you for your understanding and support!